Me and my husband stayed here mid September. Hotel was nice, clean with helpful staff. It is a little out the way of everything else not really in tourist area. I did have a bad experience one evening, I had booked the hotel myself and we had checked in. One evening we had gone out for dinner and drinks and came back around 2am I was stopped by Sercurity at boarding the lift to MY hotel room and ask if I had submitted my ID to reception was very confused about this.
What I came to realise is even though prostitution is illegal in the UAE this hotel had a night club that was full of working girls and the hotel thinks nothing of letting them check in with other guests so the hotel rooms can be used. Not saying this is unheard of in dubai but to be stopped as a guest and basically implied that I was a prostitute while I was on holiday was not a good experience! Other late evenings I would see men checking in girls and straight upstairs to the lifts, a hotel should not condole this if I wanted to stay in a brothel I would!
I do not expect this treatment when I am I paying guest at the hotel on holiday with my husband. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. It is our goal to achieve the highest standards of service we could offer to our guests and it is always rewarding for my team to learn that we have met your satisfactions.
We hope to have the opportunity to welcome you in our rebranded property in order to create memorable experience for you. The first night was terrible! The club is from the outside rather discrete also when checking online but it's for sure a hookers club.
However, the fight started at am and the noise lasted about half an hour. We could hear everything from the sixth floor. The gym is very small. The worst about the hotel is the airing at the rooms - which I doubt works. The smell was very weird and eventually I got sick bc of the bad air inside. So all in all - downgrade to max. Your feedback was presented to the Management Team and I assure you we will take the appropriate measures to improve the operation process in mentioned areas.
