The situation was both traumatizing and highly embarrassing and I wanted to ensure that I had ample time to consider what transpired before hurling any accusations or failing to understand the other side. But frankly, the more I replay the incident in my mind, the more certain I become that I was wronged.
The was outfitted in a two-cabin configuration, staffed by a legacy United crew, and I had been upgraded to business class.
It was my first time on this reconfigured aircraft and my first longhaul in the Continental BusinessFirst seat. Naturally, I wanted to provide a review for you. As I settled into my seat, I pulled out my iPhone to take a few pictures of the seat. When I held the phone at forehead level to take the picture below, a flight attendant came running over and told me that I could not take any pictures of the cabin.
She referenced this section of the Hemispheres magazine:. I looked at the FA, smiled, but said nothing, putting my iPhone away. To be clear, I did not take any more picturesβnot a single one. Meanwhile, another passenger was taking pictures behind the curtain and the FA ran over to him and demanded that he stop as well.
This passenger had a lively discussion with the FA, though I did not hear the resolution. I signaled for her to come back and asked her to hang my coat. I then said this verbatimβ. Here is my business card [offering her one]. I write about United Airlines on an almost-daily basis and the folks at United in Chicago are even aware of my blog.
